Frequently Asked Questions (FAQ) — InkRevive Supply Co.
Frequently Asked Questions (FAQ) — InkRevive Supply Co.
Order & Fulfillment
Q: How are your products made?
A: Every product is custom-made to order using a blend of AI-assisted design and human creativity. We partner with trusted print-on-demand fulfillment centers to ensure top-tier quality and originality.
Q: How long does production take?
A: Orders typically require 2–5 business days for production before shipping begins.
Q: Are your products pre-made or stocked?
A: No. All items are made-to-order and created specifically for you after purchase. This reduces waste and ensures every design is unique.
Shipping & Delivery
Q: How long does shipping take?
A:
- USA: 6–12 business days (Standard)
-
International: 7–21 business days (varies by region)
See our Shipping Policy for full details.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide.
Q: Will I have to pay customs duties or taxes?
A: International orders may be subject to local customs duties, VAT, or taxes. These charges are not included at checkout and are the responsibility of the recipient.
Q: Can I track my order?
A: Yes. You’ll receive a tracking link via email as soon as your order ships.
Q: Do you offer express or expedited shipping?
A: For most destinations, expedited or premium shipping options are available at checkout.
Order Changes & Cancellations
Q: Can I change or cancel my order after it’s placed?
A: Orders can only be modified or canceled within 2 hours of purchase, as production begins immediately. Please contact us ASAP if you need to make a change.
Q: What if I entered the wrong shipping address?
A: Contact us immediately at support@inkrevivestudio.com. If the order has not shipped, we’ll do our best to update your address. We are not responsible for orders lost due to incorrect information.
Returns, Refunds & Replacements
Q: Do you accept returns or exchanges?
A: Due to the custom-made nature of our products, we do not accept returns or exchanges for buyer’s remorse, accidental orders, or sizing issues. For full details, see our Refund Policy.
Q: What if my order arrives damaged, defective, or incorrect?
A: We will replace or refund any order that arrives damaged, misprinted, or with a production error. Please contact us within 7 calendar days of delivery and provide your order number and photos of the issue.
Q: How do I report a problem with my order?
A: Email support@inkrevivestudio.com with your order number, description, and photos if applicable.
Lost or Missing Packages
Q: My tracking says delivered, but I haven’t received my package. What do I do?
A:
- Double-check with neighbors or your local postal carrier
- Contact us within 7 days at support@inkrevivestudio.com if unresolved
Product Information & Compliance
Q: Are your designs AI-generated?
A: Many of our products feature AI-assisted artwork, blended with fully licensed commercial assets. All designs meet Shopify, Etsy, and Printify commercial use policies.
Q: Where can I find your policies?
A:
Q: Are my details safe when shopping?
A: Yes. We use secure payment processors and industry-standard security practices. For full information, read our Privacy Policy.
InkRevive Inner Circle & Perks
Q: What is the Inner Circle?
A: Our VIP club—get early access to new drops, members-only discounts, exclusive previews, and priority on limited editions. Join by entering your email in the signup form on our site.
Q: How can I join?
A: Enter your email in the signup box or click here to join instantly. We never sell or share your email.
Other Questions
Q: How do I contact support?
A: Email us at support@inkrevivestudio.com or use our Contact Page. We reply within 6–12 hours (always within 24).
Q: Where are you based?
A: We operate from Moreno Valley, California, United States, and ship globally.
Q: Accessibility & inclusion?
A: InkRevive Supply Co. is committed to accessibility for all. If you have difficulty using our website, please contact us for support.
Legal & Policy Notice
This FAQ is provided for customer support and information purposes. For complete, binding legal terms, see our Terms of Service and other official policies.
Still have questions?
Contact our support team at any time and we’ll be happy to help!